Frequently Asked Questions

Check out our comprehensive size guide! As everyone is differently proportioned we always recommend spending a little time looking at the geometry and also where you fit in our size guide.

Under current government restrictions, it is not possible to test ride any of our bikes. However, just as soon as restrictions are lifted there will be a range of opportunities to get a leg over one of our bikes!

Our official UK test centre is Antur Stiniog bike park. As soon as restrictions are lifted and the bike park is open, there will be a chance to test ride the latest range of Saracen bikes on the trails, all while taking advantage of the excellent uplift service.

As soon events and races can take place again we will also be in attendance with our demo fleet – find out more about our upcoming test ride opportunities.

Our official UK test centre is Antur Stiniog bike park. 

We also attend select events with our demo fleet – find out more about our upcoming test ride opportunities.

We are not able to offer this service currently.

Please look at the geometry on each product page to see the full sizing details of our bikes. We size our frames on the reach measurement, however the seat tube height is also listed. You'll find full details on our size guide page. 

Each bike weight is shown as per the image on the website. Bikes are weighed in a Large size without pedals. Frames are weighed with the supplied rear shock, seat clamp and all dropouts/axles required with the frame. Please note that bike and frame weight can vary between samples of the same model.

All Saracen models are shipped with inner tubes. The tyres however are all tubeless ready tyres – as are the rims. All you’ll need to do is add tubeless tape, valves and sealant.

All hardtail models and the Ariel 30 and 60 have the option to mount one water bottle cage and a 550ml water bottle.

The Ariel 60, 80 and E models allow the fitment of a coil shock.

Saracen bikes do not currently have mounts for panniers or full mudguards.

All Saracen E-Bikes will ship with a new Shimano battery fitted. This battery will require full charge before the first ride.

Shimano state 1,000 charge cycles with no significant power loss.

From new Shimano state that an E7000 system with a 504Wh battery will last for 100km in Eco, 75km in Trail and 50km in Boost. These figures are based on an average rider weight and average trail difficulty and will vary depending upon environmental and usage factors.

Quick charging time (EC-E6000 charger) of a 504Wh battery from empty is 80% in 2.5 hours and from empty to 100% in five hours.

All Shimano STEPS equipped bikes have a maximum assistance speed of 15.4mph.

We only use Genuine Shimano Batteries on all Saracen bikes. If there is a problem with any of the Shimano items please contact Saracen in line with our warranty procedures.

If you get an error message on the Shimano STEPS system please refer to the manual or the STEPS website for help.

All Saracen E-Bikes should be serviced regularly as per a normal bicycle. At Saracen we do however suggest that you take your bike in for check-ups slightly sooner due to the extra weight on the bicycle.

You can find a list of your Shimano Service Centres here.

Please visit Freewheel for the latest pricing and information on spare Shimano batteries.

Saracen bikes are available exclusively on www.saracen.co.uk and www.freewheel.co.uk to UK residents (excluding the Republic Of Ireland, Jersey and Guernsey).

If you’re based in the EU, please contact your preferred local stockist.

If you’re based outside of the UK and the EU, please contact us, stating your location, for details on the latest shipping and import costs.

Currently Saracen bikes are only available in the UK on www.saracen.co.uk and www.freewheel.co.uk

We offer multiple different payment methods including credit card, debit card, Splitit, Cyclescheme and interest free finance. You can make your choice at the checkout.

We currently offer up to 10 months interest free credit on all of our range - click here for full details. Subject to status, minimum spend applies.

Yes you can - just select the option in our checkout. 

You will need to contact your bank/building society.

You can get in touch using our contact page – or alternatively DM us on Facebook.

At this time it is not possible to customise Saracen bikes at the point of purchase.

At this moment we don’t offer a full build option on the frameset, however we are working on this going forward.

While we cannot set your Saracen up for you, every bike has recommended rear shock settings as listed in the supplied technical information. This is also listed on every product page as a PDF download. We also have a dedicated suspension setup guide.

All Saracen models are shipped with inner tubes. The tyres however are all tubeless ready tyres – as are the rims. All you’ll need to do is add tubeless valves and sealant.

All hardtail models and the Ariel 30 and 60 have the option to mount one water bottle cage and a 550ml water bottle.

Saracen extensively test with the suspension manufacturers to get the best shock tune possible for each bike. We supply each bike with the tune and spacers required for an average weight rider and also provide recommended settings.

We also provide a comprehensive suspension setup guide. If you require spare volume spacers or alternative springs, we recommend that you contact the suspension manufacturer.

All of our bikes are shipped in custom bike boxes, covered in protective packaging and have completed a pre-delivery inspection. You will only need to attach the handlebars, adjust your tyre pressures and set up your suspension. Add your own pedals and you will be ready to ride.

You won’t need to build your new bike, however you will need to attach the handlebars, adjust your tyre pressures and set up your suspension. Add your own pedals and you will be ready to ride.

Saracen recommend you always use a torque wrench to assemble any part of your bicycle.

All Saracen bikes are delivered without pedals.

Bikes with air-sprung forks and shocks are not supplied with a shock pump. You can find our guide to set up your suspension here. 

We recommend that you have:

• A track pump to inflate the tyres to your desired pressure. 
• A shock pump to set up your air-sprung fork and shock. 
• A torque wrench to install your handlebars and adjust the controls to your preferred position. 
• A pedal spanner if required to install your own pedals.
  
  

Please contact your local Shimano Service Centre.

While we can't provide a personalised bike and suspension setup service, we do have a comprehensive suspension setup guide.

Saracen always recommend you get your bicycle checked and service regularly. Please visit our Shimano Service Centre listing to find your nearest bike shop.

All Saracen E-Bikes should be serviced regularly as per a normal bicycle. At Saracen we do however suggest that you take your bike in for check-ups slightly sooner due to the extra weight on the bicycle.

You can find a list of your Shimano Service Centres here.

Unfortunately this service is not available. Please contact us to arrange the return of your Saracen for any reason.

Service intervals depend on a wide range of external factors included but not limited to ride time, terrain encountered, weather conditions, riding style and quality of general maintenance.

Please refer to the service intervals and advice issued by your suspension manufacturer.